A.
Educational Institutions:
1.
Order Online and provide a purchase order number
We welcome school orders in our online shop - no need to pay when
ordering.
Payment is due on receipt of the goods but you have to submit a
Purchase Order Number when ordering. Please select Option 2 (Account)
in the shopping cart and include a school purchase order
number in the Additional Information
box. This is applicable to all registered Educational
Institutions.
2.
Fax / post your order using the school’s official order form.
Please provide an order number.
A. Individuals:
We have the following options available:
1. Order
online and pay online by credit card via PayPal.
PayPal
securely accepts VISA, MasterCard or Bank Account payments.
Please select option 1 (PayPal) in the shopping cart and follow the
instructions.
2. Order online and then phone, fax or e-mail your
credit card details through.
Please select option 3 (Phone / email payment) in the shopping cart.
3. Download
our Order Form and fax (+61 (0)3 5244
4986) or post it with a cheque, postal money order or your credit card
details.
Download and print our order form in PDF format here.
Postal details are on the form.
4. Phone
your order through : +61 (0)3 5241 9756
[Mon to Fri; 9.00 am - 5.00pm EST] and pay using your credit card.
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I am
not a teacher - may I order your products?
Certainly!!! Our
products are great for ages 3 to 90 and are available at the same price
to all. Please note, however, that certain items may be
restricted for sale to science teachers only, due to safety
considerations.
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Where can I get a blank order form?
There is an
order form in our catalogue but you can download one here.
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I have placed an online order but need to change or cancel my order?
Please
contact us immediately and we will do our best to change the order
before it leaves our store. If you contact us by phone
(+61-3-52419756) please have your Order ID available. If you
prefer to contact us by email, send us your request by email.
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Do
you have a Back Order system?
No we do not. We try to keep sufficient stock on all items but
sometimes as Murphy indicates, we may have just shipped a large
quantity of an item as your order comes in. We will then fullfill your
order without this item and you would need to re-order. We do not
invoice items that are not shipped.
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Your
satisfaction is 100% guaranteed. If you are not 100% satisfied with any
product, simply email us
with the details. All returns have to be done within 30 days
from invoice and products have to be in new, unused and resalable
condition. Some products might have a longer warrantee period
though. We will refund postage only if the product is defect
or incomplete.
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Australian
clients
Most parcels are sent via Australia Post or Fast Way Couriers. We try
to ship within two days and then delivery is usually another 1 to 3
working days. This can of course not be guaranteed. If you
require delivery urgently, indicate this on your order form or email /
phone us and we will quote you on an Express Post option (next business
day, most cities).
New Zealand Clients
Most parcels
go via Australian Post and delivery can be anything from 4 to 10
working days.
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I live outside Australia & New Zealand. Can I order from Prof Bunsen Science?
Yes, you certainly can. We ship to nearly all international destinations. Simply go to the online shop and fill the shopping basket with your products. Then, print the shopping cart pages and fax them to +61-3-524 44986 with your details. You can also send us your requirements using our contact page. Do not make any online payment as we have to calculate your freight charges and will email you your proforma invoice with payment instructions. There will be no GST charged to international orders.
Please
note that international orders may be subject to taxes, duties or other
charges levied by your Country. These charges are the responsibility of
the customer and may be due at the time of delivery. Please contact
your local Customs Office for more information.
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Please click here for postage details.
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Our
printed catalogue prices include 10% GST. Our online shop has prices
listed exclusive and inclusive of GST. The rule is simple: If
a product is shipped to an address in Australia then GST is payable. If
it is shipped outside Australia (anywhere)
then no GST is applicable.
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Do you have an agent in New Zealand?
No,
we do not have an agent in NZ. We ship directly from
Victoria, Australia to schools and individuals. This keeps the product
cost down. See postage information above.
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What type of credit cards do you accept?
We
accept Visa & Master Card on the phone / by mail and PayPal
accepts the same plus bank accounts online.
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Is it safe to use my credit card online via PayPal?
Yes. When you shop online and pay with PayPal, none of your financial details are disclosed to us or anyone else. Your credit card or bank account details are kept securely with PayPal, invisible to everyone as no card details are transmitted. Please visit PayPal to read more about the World’s most popular payment gateway.
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No.
Prof Bunsen Science has offices and a warehouse in Geelong, Victoria
from where all shipping is done. We do not have a showroom as we market
our products over a wide area. In 2009 we are planning visits to a
number of cities in Australia (& New Zealand) so
teachers and science enthusiasts can see, feel & experience our
products first hand. Keep you eyes on our Newsletter and
Website for dates & venues.
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Can I get a printed
catalogue?
Certainly!
Please send us your postal details by clicking here.
Our catalogues are printed in February each year which means that our
website always has the latest products, prices and stock information.
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I can't find an item on your website. What now?
You
will see a SEARCH navigation button in the right hand top
corner of all pages of the website. Click this and
type in a keyword or item code or any word/s that might be associated
with the item and click “search”. If this doesn’t do it – please email us.
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What is your ABN (Australian Business Number)?
31778
824 604
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What are your contact details?
All
listed here.
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